Introduction 

Welcome to the Ministry of Nirvana Online Bookstore. As a not-for-profit charity organization registered under the Australian Charities and Not-for-profits Commission (ACNC), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our website and purchasing our products.

Information Collection 

When you visit the Ministry of Nirvana Online Bookstore, we collect personal information that you voluntarily provide. This information may include your name, address, email address, and phone number, which we use solely for the purpose of processing your orders and delivering your purchased products. We may also collect non-personal information, such as browsing behavior, for internal analysis to improve our services.

Use of Information 

The information we collect is used in the following ways:

• To process and fulfill your book orders.
• To communicate with you about your orders or inquiries.
• To improve our website and services based on your feedback and interactions.

Data Sharing and Disclosure 

The Ministry of Nirvana values your privacy and does not share, sell, or disclose your personal information to third parties for their marketing purposes. Personal information is only shared with third parties in the following scenarios:

• With service providers, such as shipping companies, to fulfill your orders.
• With our payment processing partner, Stripe, for the purpose of processing payments. We do not have access to your credit card details, as this information is securely processed by Stripe.

Data Security 

We take reasonable measures to protect the information you provide to us from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when providing information to us via the internet.

Return and Refund Policy 

Our Return and Refund Policy guarantees a full refund upon the receipt of goods in the condition they were shipped to you. Customers wishing to request a refund must return the goods and notify us via email within 14 days after the goods have been dispatched. The specific return address will be provided via email. Please ensure that items are returned in their original condition to qualify for a full refund.

Shipping Policy

We currently ship only within Australia and New Zealand using standard shipping methods. Upon shipping, a tracking number will be provided to you. Please note that we are not liable for any damages incurred during the shipping process and cannot guarantee arrival dates due to potential delays. In the event a product is unavailable at the time of your order, we will inform you over the phone and dispatch the product once it becomes available.

Terms and Conditions 

The content found in our books and publications may not be quoted or used in any other publication without the prior written approval of the author. The resale of our products is prohibited without written consent from the author or the Ministry of Nirvana. These terms are set to protect our authors, our business, and our customers from legal or liable issues under the Commonwealth of Australia Constitution.

Your Rights

You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights, please contact us at the details provided below.

Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us 

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at: Email: info@ministryofnirvana.org.au 

By using the Ministry of Nirvana's online Bookstore (Sudu Minissu), you acknowledge and agree to the terms of this Privacy Policy and the additional policies outlined. Your continued use of our website and services following the posting of changes to these terms will mean you accept those changes.

This policy is effective as of 14th April 2024.